FAQ

About Us

Click here to see our Story!

Cancellations

Click here to see our Cancellation Policy for more information.

Customer Support

Can I text or receive a text back from MPreview?

Our Customer Service department does not have the ability to receive or reply to text messages. An email or phone call is recommended.

What is MPreview customer service email?

Our customer service email is service@mptoystore.com.


Does MPreview have a phone number?

Yes! Please call us at 1-833-MPTOYS1 (1-833-678-6971).

If calling after business hours, please leave a message with your full name, order number (if applicable), and the best time and method (phone or email) to reach you. We will contact you the following business day.


When is MPreview open to place orders?

Orders can be placed online 24 hours a day, 365 days a year.

When will MPreview reply to my email?

We respond to e-mail quickly, in the order received. We kindly ask you to allow one business day for our Customer Service team to properly investigate your inquiry so that they may best assist you.


Location

May I pick up my order from your warehouse?

We do not offer local pick-up. All orders must be placed online via our website, and will ship to you directly from our warehouse.


Does MPreview have any physical retail stores?

We are an online retailer and do not have retail storefronts.


Where is MPreview located?

We are located in Palmetto, Florida (United States). All orders ship from this location.

Ordering

How do I place an order with MPreview?

All orders need to be placed through our website. We do not accept orders over the phone or through email or chat. Our website offers a secure checkout and many options to manage your account. Customer Service is available and ready to assist you if you should have questions along the way!

Can I manage my orders online without calling customer service?

You are always welcome to call customer service. However, we offer full management of your orders through the “My Account” link at the top of our website where you can:

View, cancel, or modify orders

View tracking information for your shipments

View and search your payments and order history


How long does it take MPreview to process and ship my order?

All orders are processed and shipped within one or two business days after the order was receive.


Is MPreview a reliable company?

We take great pride in our service and product quality and selection. All of our inventory is new, original and acquire from authorize distributors or retailers.  If you ever experience a complication or have any questions about ordering, please call us and we will be more than happy to assist you!

Does MPreview offer price match from other websites or retail stores?

We do not offer price matching. We consistently work to maintain competitive pricing, as well as great service, support, selection, reliability, and overall experience.


I bought an item that is now on sale, can I receive a refund?

If you purchase an item that goes on sale within 7 days of your purchase date, feel free to request a store credit refund for the price difference.


What currency does MPreview use?

All prices are listed in US dollars.

Privacy & Security

What is your Privacy Policy?

Click here to seehttps://mptoystore.com/privacy-policy/ our Privacy Policy for more information.


Is your site secure?

We work diligently to protect your data and keep it confidential. To ensure the utmost security, our servers never store or transmit any credit card data. When you enter a credit card on our website, it is encrypted and sent directly from your browser to our payment processor, who then sends us a token which we reference for future transactions. The token is meaningless to any outside party. At no time does any employee of MPreview have access to your full credit card details. Details we do store, such as the credit card last 4 digits, are encrypted and protected with industry standards.


Will you share my personal information?

No! Please see our Privacy Policy for full details.


Products

Does MPreview offer any unlicensed or counterfeit products?

We assure you that all of our vendors are reputable and we purchase officially licensed, authentic toys and collectibles.


Why the product picture on your website does not look exactly like the item I received?

When a manufacturer lists their product, they may list a form or prototype that can appear different from the final product. We will do our best to provide our customers with the most current product images that most closely represents the item offered on our website.


I still have product questions after reading your website description.

Please contact Customer Service. We will be happy to answer any additional questions you have!


If an item has sold out, will MPreview get more?

If an item has sold out but is still in production and readily available from our vendors we certainly try to re-order more. If an item has sold out and is discontinued it is not likely to be restocked again.


Returns and Exchanges

Click here for our Returns Policy to see more information and frequently asked questions.

Shipping

Does MPreview charge for shipping?

We offer free shipping on orders $30 or more. Any order under $30 will pay $3.99 for shipping.

What shipping services does MPreview uses?  

Most orders will be ship through the United States Postal Service (USPS).

Does MPreview provides tracking number?

Yes! All of our orders will be ship with a tracking number to track the status of your package.

My tracking number has not updated every day, is something wrong?

No. It is common to see delays in what the tracking systems report. If you do not see daily updates, it is likely that your package is still progressing towards the delivery address.


Why my tracking number is not valid?

After your order is processed for shipment, the courier needs to receive your package(s) and start the delivery process before tracking can be monitored. If you are not able to track your shipment after 48 hours please contact Customer Service.

Social Media

Is MPreview on Facebook?

Yes! Our Facebook page is here. Please ‘Like’ us to stay current with the newest product listings and other information.


Is MPreview on Instagram?

Yes! Our Instagram account is here. Please ‘Follow’ us to stay current with the newest product listings and information.